The Cape Breton Regional Hospital Foundation takes all complaints seriously, and will make it a priority to respond to all complaints by the end of the business day that they are received.
On receipt of a complaint, the Chief Executive Officer will determine if further action is required. A complaint may be dismissed if, in the opinion of the Chief Executive Officer:
• On its face, it is frivolous or invalid
• Is otherwise deemed inappropriate for consideration
• If the complaint is deemed valid, the Chief Executive Officer will further investigate the matter and recommend what action if any is needed
All complaints will be recorded and noted to the Board of Directors through the CEO’s report to the Board.
Cape Breton Regional Hospital Foundation
45 Weatherbee Road, Suite 209
Sydney, NS, B1M 0A1